In case you’ve never signed up for a web hosting account or you’ve switched companies and the new one deploys an account management interface that you have not seen before, you may get confused about how to accomplish a certain task in your account or on your personal computer. That is why, a lot of companies have set up a knowledge base, which outlines the most frequent questions and problems associated with their platform, rather than including only generic information. This sort of knowledge base will permit you to find the desired information swiftly and effortlessly, so you won’t have to spend time and effort on issues that might require something as elementary as pushing a button or selecting a check box. Thus, not only can you get stuff done, but you can also get to know lots of new and helpful things, both about the way you can manage your account and about the way the web hosting service works in general.

Extensive Online Documentation in Hosting

If you have purchased your very first hosting plan through our company or have moved your website over to us, you’ll grow familiar with our platform and our custom-created Hepsia Control Panel in a jiffy thanks to the fact that we have prepared a detailed online knowledge base where you can find all the information that you could ever need – both general info with regards to the web hosting service as a whole and more specific info about the different functions that you can make use of and the problems that you could face. The articles themselves are available in two locations. The whole article archive is accessible through the Help section of the Control Panel. You can access relevant articles about the different functions in each section of the Control Panel too. You can get to know how to accomplish pretty much everything, from enabling an .htaccess config file to administering a mailing list, and all the articles offer exhaustive instructions, so you will never get perplexed on account of an ambiguous text. Of course, if you chance upon a more specific obstacle and you don’t find anything about it in our knowledge base, you can get in touch with our client support engineers 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature a rich article library where you can find any information that you may need about our hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve prepared it based on the feedback that we have collected from our clients through the years and, as a consequence, our articles deal with specific problems that you might encounter and include the best means of recovering them, for example receiving a 500 Internal Server Error message or not being able to send e-mail messages from your personal computer even though you have the right SMTP server settings. The articles are available in each single section of the Control Panel and you can examine them at any given moment. They can help you increase your knowledge not only about our platform, but also about the web hosting service in general, as they include step-by-step guides and general info such as what file access permissions or cron jobs are.