Integrated Ticketing System in Hosting
With a hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you’re browsing through your files or updating different settings. The ticketing system is being closely monitored 24-7-365 by our tech support engineers and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get help. In contrast with some other web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information relating to any billing or technical issue. Besides, you can see a collection of articles, which will help you tackle the commonest obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything from a single location, which is why we’ve integrated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is available with each and every semi-dedicated server plan. This will permit you to handle the communication with our tech support team along with your web files, which suggests that you won’t need to memorize an additional user name for some other system. You will be able to submit a new ticket or to track down the status of an old one with less than several clicks of the mouse whilst you are browsing the content hosted in your account. Furthermore, you can go through older tickets using an intelligent search option or read relevant FAQ articles, which include solutions to commonly met problems. The built-in trouble ticket system is closely monitored 24-7 with the maximum ticket response time being just 60 minutes, so there’ll always be somebody to help you.