There are different ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you choose is a support ticket system. It is the least complicated medium of communication for a number of reasons. In the event that no client care team representative is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always hit home. Moreover, you can copy & paste extensive pieces of info without having to worry about spelling mistakes, and in case a particular problem requires more time to be resolved or a number of responses must be exchanged, all the info will be in the very same location, so each party can always see the comments provided by the other one. The negative aspect of using tickets to contact your web hosting company is that they’re usually separate from the hosting platform, which suggests that if you need to supply info or to adhere to guidelines, you will need to use at least two different systems and this number may grow if you desire to manage a couple of domains. Additionally, lots of hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Hosting

With a hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you’re browsing through your files or updating different settings. The ticketing system is being closely monitored 24-7-365 by our tech support engineers and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get help. In contrast with some other web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information relating to any billing or technical issue. Besides, you can see a collection of articles, which will help you tackle the commonest obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more efficient to manage everything from a single location, which is why we’ve integrated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is available with each and every semi-dedicated server plan. This will permit you to handle the communication with our tech support team along with your web files, which suggests that you won’t need to memorize an additional user name for some other system. You will be able to submit a new ticket or to track down the status of an old one with less than several clicks of the mouse whilst you are browsing the content hosted in your account. Furthermore, you can go through older tickets using an intelligent search option or read relevant FAQ articles, which include solutions to commonly met problems. The built-in trouble ticket system is closely monitored 24-7 with the maximum ticket response time being just 60 minutes, so there’ll always be somebody to help you.