One-Hour Response Guarantee in Hosting
With a hosting from our company, you can just forget about waiting for hours and hours, or even all day, to obtain a response to a tech support ticket or an e-mail. Regardless of when you get in touch with us, we’ll respond to you within less than sixty minutes with any technical and pre-sales enquiries you may have. In fact, our real reply time rarely surpasses 20-30 minutes. As we are on duty 24x7x365, you’ll always receive assistance in a well-timed fashion and we realize how vital that is in the electronic era. Shortly after you contact us, we’ll reply to your enquiries. In case you confront any technical challenge, we will tackle it on your behalf, or we’ll provide you with all the necessary information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a support ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you will receive a reply within maximum sixty minutes. You can touch base with us whenever you like in regard to billing, general or technical issues and because of the fact that we will be at your disposal 7 days a week, you’ll invariably obtain support in a well-timed fashion. Depending on the specific question or issue, we will provide you with more details, resolve the problem if it’s been caused by something that is within our reach or instruct you on what to do on your end if you need to configure a specific setting for a web app that we do not have access to. You can just forget about waiting around for an entire day for each response. The fact is, in most cases we reply to tickets and emails within twenty to twenty five minutes max.