If you’ve ever got any queries related to your web hosting account or if you encounter a problem with your sites, you’ll need to contact the hosting company’s tech support team. It may not make any difference how soon they’ll respond if you have an enquiry of a generic nature, but a problem such as a faulty web app update, for instance, may result in your website becoming broken or inaccessible on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be inoperational. If you offer goods or services online, any downtime will badly influence your site and you can lose current or prospective clients. Lots of web hosting providers, predominantly resellers, answer e-mails and support tickets within 24 hours, but in the online epoch that’s much too long, since clients will hardly ever come back to a site that is not functioning correctly for an extended period.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can just forget about waiting for hours and hours, or even all day, to obtain a response to a tech support ticket or an e-mail. Regardless of when you get in touch with us, we’ll respond to you within less than sixty minutes with any technical and pre-sales enquiries you may have. In fact, our real reply time rarely surpasses 20-30 minutes. As we are on duty 24x7x365, you’ll always receive assistance in a well-timed fashion and we realize how vital that is in the electronic era. Shortly after you contact us, we’ll reply to your enquiries. In case you confront any technical challenge, we will tackle it on your behalf, or we’ll provide you with all the necessary information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a support ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you will receive a reply within maximum sixty minutes. You can touch base with us whenever you like in regard to billing, general or technical issues and because of the fact that we will be at your disposal 7 days a week, you’ll invariably obtain support in a well-timed fashion. Depending on the specific question or issue, we will provide you with more details, resolve the problem if it’s been caused by something that is within our reach or instruct you on what to do on your end if you need to configure a specific setting for a web app that we do not have access to. You can just forget about waiting around for an entire day for each response. The fact is, in most cases we reply to tickets and emails within twenty to twenty five minutes max.