Phone Support in Hosting
We know that having the option to speak with a live representative is very important, so we have 3 support lines globally (UK, USA and Australia) and you have the option to reach us over the phone for fourteen hours every day. If you consider getting one of our Linux hosting, for example, you're able to phone us and learn more about our services before placing your order so as to ensure that we cover all system requirements for your websites. Following your order, you'll be able to contact us about all the sales and / or billing troubles you may experience, or receive any kind of general or basic technical information that you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you can use our ticketing system, which will make it easier to follow the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
If you need more details about the semi-dedicated servers that we provide, you'll be able to call some of the three support phone lines that we have worldwide - in the United States, the UK and Australia. Thus, you're able to check in advance if our services are suitable for your websites. If you are already our customer and you've got a semi-dedicated account, you're able to contact us over the phone for 14 hours a day about any kind of billing or common questions. For strictly tech issues you need to employ our ticketing system to get in touch with our technical support as sometroubles simply require additional time to be solved, but we will help you on the phone with lots of minor tech issues as well, saving you efforts and time.