24/7 Customer Support in Hosting
We offer 24/7 customer, billing and tech support for our Linux hosting. Even if you are not our client yet and you have some questions, we will assist you without delay and provide the necessary information, to give you a choice to make the best decision when you obtain a new web hosting account. We are available any time, including holidays and weekends, and we provide various ways of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we have a couple of telephone numbers internationally, therefore you're able to call the one which is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to get support for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we provide include 24/7 customer and tech support, therefore regardless of what problem you have, you are able to get in touch with us and we will help you without delay. The guaranteed response time for each e-mail or support ticket that you open from your Hepsia hosting Control Panel is only 1 hour; the actual reply time rarely exceeds twenty minutes. Furthermore, we provide telephone support with multiple local numbers worldwide and a live chat, so that you are able to get in touch with us and find more info about our services even if you do not have an account yet. We can help you with any kind of question or a difficulty you may have - payment methods, plan specs, email setup, hosting account settings, etc. If you use our services, you will never have a situation where you have to wait for a couple of days to get an issue solved like you'll need to do with lots of other service providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we offer includes 24/7 customer and tech support, therefore in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to contact us at any time, even weekends and holidays. For your benefit, we provide different means of communication - phone support with several local numbers around the world, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues because it is easier to keep track of what is going on. The maximum guaranteed response time for all of the email messages and tickets is sixty minutes, but it rarely takes that long to receive assistance. When you add the Managed Services upgrade that we provide, our admins will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time guarantee, you will take advantage of extremely fast support when you order a dedicated server through our company. Our customer and technical support crews are available 24/7/365, so any time you open a support ticket through your billing account or you send an e-mail message about any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the perfect option if the matter in question requires more time to be resolved or if it has to be given to our administrators, because it is far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to call us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.