A 1–Hour Support Ticket Response Time Guarantee
Each assistance request you submit to us will be attended to within maximum sixty minutes. If your support ticket or email calls for additional assistance from an administrator, we will forward it and leave a comment to inform you that your matter is being worked on. If you order our Managed Servers package, all of the server management tasks included there will be performed at a time of your preference.
An Excellent Customer Care Service
We’ll be online for you 24/7 to respond to any queries that you may have connected to our Online Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require help tackling server admin procedures, you can take advantage of our Managed Servers package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures
An Intuitive Help Area
We have equipped the Online Control Panel with a comprehensive knowledgebase, which offers in–depth explanations of its features and functionalities. In addition, we have filmed detailed video tutorials that will further instruct you how to carry out a certain action or resolve a typically encountered issue. The educational articles and the tutorial videos are readily accessible from every Online Control Panel section through the Videos and Help buttons in the top right corner.