Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Solution Warranty

  • Our group of technicians will try their best to reply to your help enquiries in less than 1 hour. If, however, the difficulty you have encountered needs the assistance of our Administrators’ =Dept,= we’ll forward the ticket to the administrator on shift and will submit a comment to let you know.

  • Top quality support service
  • Qualified Client Assist Service

  • We will be on–line for you 24x7x365 to give you help and customer support and to help you with any trouble that you might stumble upon while controlling your virtual server. We can support you with all pre–configured applications, such as your Operating System, server admin panel (with regards to the VPS type) and the Online Control Panel created solely by us.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each part of the Online Control Panel that is included cost–free with your VPS gives an integrated knowledge base. There’s a group of extensive how to articles and reviews and a range of step by step video tutorials that present all the essential site maintenance jobs. You can access them by simply clicking the Help or Video keys in the right part of each Control Panel section.